Grievance Redressal

We want every problem fixed quickly and fairly. This page explains how to raise a complaint about a consultation, a payment, your account or content on Astrovya , and how it is handled.

1. Contact support first

Most issues are solved fastest by support. Write to info.jonark@gmail.com or call +91 84606 81042 and include:

• your registered e-mail and phone number;
• the order ID (for payments) or the astrologer's name and the date and time of the chat;
• what went wrong and what you would like us to do.

2. Timelines

• Acknowledgement within 48 hours of receiving your complaint.
• Resolution within 30 days. Payment issues are usually resolved much sooner, once the gateway confirms the transaction.
• Approved refunds go back to the original payment method, usually settled by your bank within 5–10 working days.

3. Escalate to the Grievance Officer

If you are not satisfied with the response, or have a complaint about content or how your personal data is handled, write to our Grievance Officer, appointed under the Information Technology Act, 2000 and the rules made under it:

• Email: info.jonark@gmail.com
• Address: Jonark Private Limited , 2nd Floor, 208, Rangila Park, Sudama Chowk, Mota Varachha, Surat, Gujarat 394101

4. If you are still not satisfied

You may contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or file a consumer complaint online through e-Daakhil. For a disputed card or UPI transaction you can also raise it with your bank.